Payment failed, checkout finished, or billing change has not appeared yet

What you may be seeing

• Checkout returns successfully but the dashboard has not updated yet, a card was declined, or the plan is past due.

What usually causes it

• Stripe webhook/entitlement update is still arriving after redirect.
• Payment method was declined or subscription is not active.
• The user lacks billing-management permission.
• Billing is not configured in the environment.

Do this

1. Open Settings → Billing and read the current plan/billing status rather than relying on an old page tab.
2. Immediately after successful checkout, allow the entitlement refresh a short moment; the UI also refreshes after the Stripe return.
3. Use Manage billing for invoices, payment method, quantity and cancellation when a Stripe customer is linked.
4. If payment is past due, update the payment method; CanvasRelay does not delete your content because of non-payment.

You know it is fixed when

• Settings → Billing reports the intended plan/quantity and any affected feature/screen entitlements are active.