Playback / proof-of-play says not shown yet or has old counts

What you may be seeing

• Boards → Playback says a scene has not shown yet, or times-shown/last-shown seems delayed compared with the physical TV.

What usually causes it

• Proof-of-play is reported by paired screens and batched/flushed periodically, so it is not a real-time frame counter.
• A scene can have zero reports because no paired screen has actually selected it during the report window.
• An offline player cannot upload new playback events until it reconnects.

Do this

1. Open Boards → Playback on the board and check the report's stated time window.
2. Confirm at least one paired screen is assigned to the board and has been online long enough to play the scene.
3. If a player was offline, restore connectivity and allow its normal reporting/heartbeat cycle to flush pending proof-of-play.
4. Use the report for signage confirmation/trends, not as millisecond-real-time monitoring.

You know it is fixed when

• The scene's shown count/last-shown timestamp advances after a paired player actually shows and later reports it.