Screen limit reached or extra screens stopped playing

What you may be seeing

• A screen shows a screen-limit card or Settings → Billing says more paired screens than the plan allows.

What usually causes it

• The organization has more paired screens than its live_screen_count entitlement.
• The 7-day grace period expired while the organization remained over its limit.

Do this

1. Open Settings → Billing and compare Screens used with Screens allowed.
2. Either increase the paid screen quantity/plan or disconnect screens you no longer need.
3. Once the organization is back within its limit, affected players resume normal content automatically on check-in.

You know it is fixed when

• Settings → Billing is within the allowed count and the affected screen no longer reports screenLimitExceeded/limit-card state.