A previously connected screen returned to the pairing screen

What you may be seeing

• A screen that used to play content now shows a new pairing code.

What usually causes it

• The screen was disconnected/revoked from the dashboard.
• Its stored device credential was cleared or became invalid.
• Browser storage/profile data was wiped on a browser-based player.
• A device/app reinstall removed the stored pairing credential.

Do this

1. Check Screens for the old device entry and whether someone intentionally disconnected it.
2. If the disconnect was intentional, leave it unpaired or remove/rename the stale entry as appropriate.
3. If it should still be active, use the new code on the TV under Screens → Connect a screen and assign the intended board.
4. On browser players, avoid clearing the browser profile/site storage used by the player if you want pairing to survive reboots.

You know it is fixed when

• The player stores the new pairing and returns to normal playback after restart/relaunch.